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Go to for public Updates

For employees working remotely, should you have any issues that arise you can contact Information Technology for support via email at, or via the HELPDESK icon on CityNet.IT HelpDesk IconShould any employee sustain a motor vehicle accident and/or incur a workers compensation injury, please notify HR/Risk Management at either 954-457-1310, or 954-457-1398. You may also email at or


We’re here to listen

To help you get through this, we’re offering the following programs for you with 24/7 access:

Important information about FastCare

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Due to continued increased number of coronavirus cases in Broward and Miami-Dade counties we have implemented the following walk in restrictions in our Miami Beach and Aventura clinics. These steps are being implemented for the safety of yourself, our staff and the community: 

·     We are implementing a "closed waiting room" policy. Prior to leaving please call us at 786-923-4000 to speak with one of our triage medical assistants.

·     If you have a scheduled appointment for any of our services, and you are practicing social distancing and limiting your exposure, we would be happy to re-schedule your appointment till later date, please do not hesitate to give us a call at 786-923-4000.

·     As we continue to provide urgent care services to our communities, we updated our opening hours, both facilities are open Monday - Friday 9am - 7pm and Saturday - Sunday 9am - 5pm. 

·     We ask that all our patients to please come in wearing a mask and gloves to protect themselves, other patients, and our doctors and medical staff.

·     We continually, disinfect the door handles and chair armrests in the waiting area.

·     We continually, disinfect examination rooms and counter tops for yours and our protection.

If you have recently traveled, or have been in contact with someone who is suspected to have COVID-19 or are experiencing a fever with cough or shortness of breath, please practice social distancing by staying at home. Additionally, please stay informed and review CDC guidelines for the symptoms and testing at this time. 

As we are receiving new guidelines from CDC and our local health officials, we are implementing them immediately to keep you, our doctors and medical team safe and healthy. Please do not hesitate to give us a call if you have any questions at 786-923-4000.  

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20601 E Dixie Hwy, Suite 340 

Aventura, FL 33180 

Directions to Aventura 


Our regular hours are: 

Monday - Friday: 9:00 am - 7:00 pm 

Saturday, Sunday: 9:00 am - 5:00 pm 

Holidays: 9:00 am - 5:00 pm 

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825 Arthur Godfrey Rd, Suite 100 

Miami Beach, FL 33140 

Directions to Miami Beach 


Our regular hours are: 

Monday - Friday: 9:00 am - 7:00 pm 

Saturday, Sunday: 9:00 am - 5:00 pm 

Holidays: 9:00 am - 5:00 pm 


Coronavirus, Keeping you Informed

We are caring for our patients, members and each other.  We are here to answer your questions to help you stay healthy. Please click here for more information. 

  • $0 Co-pay on Telemedicine 
  • No copay for all COVID-10 Testing (We’re working with the administration and other partners to help facilitate COVID-19 testing with a common goal of increasing frequency and efficiency) 
  • If diagnosed we’ll send you a care package to help you recover 
  • You won’t have to pay a fee for home delivery of prescription medications from CVS Pharmacy
  • Plus, we’re waiving early refill limits on 30-day prescription maintenance medications from CVS Pharmacy 

Call our Nurseline if you have any medical questions, or Resources for Living to cope with all the changes. You can also visit our frequently updated COVID-19 FAQ page for answer and the latest information. Aetna and CVS Health are working with public health experts and organizations, including the CDC, to spread awareness of emergency preparedness efforts. We will get through this. It is important to practice healthy habits by aiming for the recommended eight hours of sleep, drinking plenty of fluids and eating a well-balanced diet. Be calm, take care of yourself and your family, and follow public health guidelines. 

Coping with COVID-19 fears 

 It’s normal to feel worried about safety when facing an unknown threat like the COVID-19 virus. With COVID-19 in the news every day, it’s only natural to have some anxiety. This is especially true since so much about the virus is unknown right now. Be kind to yourself and respect your fears. It may help you to remember other stressful situations you’ve been through before, and how you coped. 


It can help to remember: 

• It’s normal to feel anxious about safety for yourself, your family, friends and even strangers. 

• Deep sadness, grief and anger are normal reactions. 

• Owning your feelings can help you cope and stay strong. 

• Focusing on your strengths and abilities can help you deal. 

• It’s healthy to accept help from community programs and resources. 

• Everyone has different ways of coping and meeting their needs. 


Staying healthy 

The best advice we have so far includes taking many of the same precautions we take against the flu. These include: 

• Stocking up on cold medicines, pain relievers, a thermometer and tissues. 

• Having broth, soup, non-perishable and comfort foods in the house. 

• Staying away from people who are coughing or showing other signs of illness. 

• Using disinfectants in your house to wipe down kitchen and bathroom counters, sinks and other surfaces all family members share. 

• Washing your hands frequently. 


Easing your stress 

Here are some things you can do during a time of public anxiety: 

• Limit the time you spend watching media coverage about coronavirus. 

• Talk with someone about your feelings. 

• Seek help from a counselor who can help you work through your reactions. 

• Eat healthy, get enough rest and exercise, relax and/or meditate. 

• Spend time with family and friends 

Aetna, a CVS Health company, will waive member cost-sharing and co-pays for inpatient hospital admissions related to COVID-19 at all in-network facilities for members of Aetna-insured commercial plan sponsors. This policy is effective immediately for any such admissions through June 1, 2020 and is part of several additional steps to help members access the care that they need during the COVID-19 pandemic. 

 Please click on the link below for additional information:


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Crisis response lines for all members — 833-327-AETNA (2386).

Aetna Nurse Medical Line - 800-556-1555

Teladoc – 800-835-2362

Employee Assistance Program (EAP) -800-955-6422



*Use this number for information on coronavirus testing or to speak to a FLDOH nurse 24/7.


(954) 412-7300

*Use this number if you are seeking medical attention due to being symptomatic, having traveled to one of the countries listed by the CDC on their advisory, or have been in close contact with someone who has traveled to one of these countries in the last fourteen days.  


(954) 457-1489

*Hallandale Beach employees are answering a City hotline for questions about the City operations during this emergency.  The phone line is manned from 8 am to 6 pm Monday through Thursday.


COHB Benefits Information COHB Benefits information table

ICMA PictureInvesting in Volatile Markets

Markets move and can include sudden, temporary declines. To achieve your goals, it is important to remain committed to your long-term investing plan amid news that can sometimes be unpleasant. Put volatility in perspective.  

volatile markets

Presented by:  Hortensia Perez, CFP® and Natascha Barone, Retirement Plans Specialist 

Date:  Thursday, April 9th, 2020 


Live Online Webinars!  This Webinar is being offered at three different times (10:00 am, 12:00 pm, and 3:00 pm).   

Click on the link below to select your time preference and register to attend.  Instructions on how to access the webinar will be included in your registration confirmation. 


Click Here to Register to Attend Webinar 

 Retirement Plans Specialist: 

Natascha Barone 


In light of the evolving COVID-19 and impacts on markets, ICMA-RC created an online resource at, which will contain regular updates.  

Note: Participants can set up a phone appointments with the ICMA-RC representative, Natascha Barone by clicking the link below:                                                                                                                                      

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ICMA-RC is Here for You 

With the ever-changing status of the coronavirus, it has become clear that the world is facing unprecedented challenges. Please know, ICMA-RC stands ready to serve you during this time of uncertainty. We are doing all that we can to limit the impact to you, our valued participants. 

We have allocated significant resources to ensure our ability to continue business operations as usual to meet your ongoing needs. Our contact center remains open and staffed with team members that are ready to assist you. If you experience call delays, consider using our courtesy call-back feature. 

In addition to the existing online tools that can be found in ICMA-RC’s Retirement Education Center, Account Access is also available for you to access your account online at 

We want you to have confidence that you can access your account anywhere through the ICMA-RC mobile app. The app is available for download from the App Store® and Google Play. In addition to having the ability to view your account balance and complete transactions, you can also access interactive calculators, educational videos, and other resources. 

If you are interested in a more personal experience, we can work with you to schedule virtual meetings or webinars that can take place either one-on-one or in a group setting. 

Meet with your ICMA-RC representative.

Name: Natascha Barone

Phone: 1-866-886-8025
Click the link for a phone appointment:   NATASCHA BARONE ONLINE SCHEDULING 

Memorial DocNow Services

For those employees that do not have City insurance, or would rather use the Memorial Healthcare System to speak with a licensed healthcare professional regarding Coronavirus related inquiries, feel free to take advantage of the Free Virtual visit available through the Memorial DocNow service.  You will need to download the MemorialDocNow application on your smartphone or tablet device, or visit the website The visitations are free of charge until March 31st, 2020 by using coupon code: MEMORIALCARES

Memorial DocNow



The City of Hallandale Beach, along with the EPA, recommends that you continue to use and drink City water as usual.  The presence of the virus has not been detected in any drinking water supplies. Based on the current evidence, the risk is low that it will affect any supply of water.   For more information on coronavirus COVID-19 as it relates to our public water system, please visit this information site provided by the Environmental Protection Agency.



**Follow the City of Hallandale Beach on all social media platforms for City updates and helpful tips on staying safe.